Unify - Anova Connect Configuration

Summary

By following these steps, you can:

• Brand the app to match your company identity.
• Provide accurate contact details.
• Control what information and features customers see.
• Ensure actions are context-sensitive.
• Offer helpful FAQs for self-service support.

This setup ensures your customers have a seamless and professional experience with Anova Connect.

Access

• Open the Anova Connect app.

• Tap the Settings icon to begin customizing your app.

Theme

• Navigate to the Theme section.
• Upload your company logo and select your brand colors.
• A live preview will show how the app will appear to your customers.

Contacts

• In the Contacts section, add the email addresses and phone numbers customers can use to reach you.
• If contact details vary by branch, enable the Multi-Depot option to display the correct information per location.

Information

• Use the Information section to customize the details displayed to customers.
• This can include service notes, company updates, or other relevant information.

Features

• The Features section allows you to enable or disable options customers can see and interact with.
• By default, all features are activated.
• Toggle off any features you don’t want customers to access.

Feature Rules

• Define rules for when certain actions are available to customers.
• Example: Allow customers to request a refill only when the tank is in a low-level alarm.
• This ensures customers see options that are relevant to their situation.

F.A.Q.

• Customize the Frequently Asked Questions (F.A.Q.) displayed in the app’s help section.
• You can:
  • Select from existing FAQs.
  • Add your own tailored questions and answers to better support your customers.